FAQ

Please select a Category below that you would like to learn more about.

What types of engraving do you do?

YAG engraving and CO2 engraving.

What is the difference between YAG engraving and CO2 engraving

YAG engraving is done on metal items like pens, key rings, stainless steel, jewellery. CO2 Engraving is done on items like glass, leather, wood, Perspex, laser engraveable plastics, etc. We can also cut certain materials like wood, Perspex, leather, etc with this machine.

Do you have a Catalogue I can choose products from ?

You can choose a variety of Catalouges directly from our Suppliers website, all you have to do is:
1) Go to the bottom of our Home Page
2) Click on one of our suppliers logo
3) You will be directed to there online catalouge, Choose your desired product
4) Contact Us and place your order with the desired products serial code

I have products already, can you brand them for me ?

We can most definitely brand your pre-purchased products for you! Just remember the next time it may work out cheaper to buy your branded products through Mark it All.

Why can’t a digital press print a true match to a Pantone colour?

Digital printing uses only CMKY toners so if the document uses a Pantone and/or a metallic colour, the DFE must translate those colours as close as possible using CMYK. While the translation will come close to most Pantone colours, there are some (like fluorescent colours) that digital printing just cannot match.

What I see on my computer is what I will see printed on paper, right?

No, not necessarily. Every monitor is different and the same file will look different on each. This is also true with the Digital output. The file may look one way on your monitor but after the file is processed through the DFE where the image is “ripped” (or rasterized) it may look different.

When the colour of the artwork is not a solid Cyan, Magenta, Yellow or Black the digital printer will mix these four colours to make up all the other colours.

What is the best file for digital printing ?

The perfect file is a flattened PDF (VECTOR FORMAT)

How big can our Roland Print/Cut ?

Any size up to 1225mm

What types of products can I Pad print?

Pad printing is primarily used for non-uniform, multidimensional products like a golf ball. Flat surfaces can be pad printed as well. Typical image sizes are less than 55mm in diameter.

You can pad print a very wide range of substrates, including plastics, metals, glass, ceramic, vinyl, rubber, polypropylene, leather, acrylic, cotton, even food items and more. A pad printer is NOT a documentation printer but it can be used on paper products, for instance paper cubes.

Can I print one colour over another ?

Yes, pad printing links are designed to print wet on wet: they dry very quickly.

How does Pad Printing work ?

The image is etched into a plate; the plate is then flooded with ink and wiped clean, leaving the ink in the etched area only. The surface of the ink becomes tacky which causes it to cling to the printing pad and sealing that side of the ink fill. The Pad then lifts the ink and exposes the other side of the ink film; the ink becomes tacky and sticks to that part.

How many colours can you print ?

Strictly speaking, we can print six different ink colours at a time. However, we use several techniques to increase the number of perceived colours in a print. We can produce full colour prints on both light and dark collared garments.

What is screen printing?

Screen printing is a process through which ink is applied to a substrate via the use of a screen and squeegee. In our process, we start with the artwork. Each colour of the design requires an individual screen so we must separate the design into its component colours. This is done on the computer and each colour separation is printed to a transparent sheet.

Next we must prepare the screens. The screen is a rigid frame of wood or aluminium that has fine monofilament nylon mesh stretched over it. This mesh is much stronger, more durable and more consistent then the silk mesh used in the early days of screen printing. (The silk is what gave the process the name “silk screening” still sometimes used today.) This mesh is then coated with a light sensitive emulsion that will become the stencil through which the ink will pass when printed.

The screen is then mounted, with the separation, in an exposure unit. This machine exposes the screen to high intensity UV light. When the UV light hits the emulsion a chemical reaction hardens the emulsion making it water and solvent resistant. The separation acts as a shield to block the light in certain areas of the screen. These soft areas are then rinsed away with water to create the open area of the stencil. The screens are then mounted in the press and registered, or aligned, so that each colour prints in the proper location relative to the other colours. Ink is loaded into the screens and squeegees are installed.

The actual printing is accomplished by pushing ink through the screen and onto the shirt with the squeegees. As the squeegee scrapes across the screen it fills the stencil with ink while simultaneously bending the mesh down to transfer the ink to the shirt.

Do you offer personalized embroidery?

Yes, we can embroider individual names on garments.

How small can you make embroidered letters or words?

For best results, we recommend that embroidered text be a minimum of 4mm in height. The quality of text degrades considerably when less than this height.

Is there a charge to digitize my design?

There is a charge to make your design ready for embroidery. This charge is dependent on the number of stitches and complexity of your design. An exact quote can be given after our embroidery department reviews your design.

What do I need to supply to you for artwork?

For best results, supply us with the best artwork you have available in order for us to closely match your design. If you have a design that was previously digitized by another embroidery shop, send us the digitized file from that job to ensure a perfect reproduction. Supplying an embroidery-ready file will lower your setup fees.

What size engraving can you do?

On metal items the size is ±90 x 90mm and on glass, wood etc, the size is ±600 x 450mm.There is a height restriction, so please talk to us about your specific requirements.

What kind of materials can lasers process ?

CO2 lasers can mark, engrave, cut, and perforate a wide range of materials, including: acrylic, foam, wood, paper, plastic, textiles, rubber and many others.

Why can’t the Laser engrave in colour ?

Any form of engraving is only a matter of contrast. That is, the contrast between the engraved areas and the areas that are not engraved. The degree of contrast relies heavily on the reaction of the product to the laser.